About Us

This service is oriented toward users in the United Kingdom and provides product information and display content related to home living.

The focus is placed on clarity of information presentation and ease of understanding.

I. Service Positioning

Product Selection Standards

The displayed products are selected in accordance with applicable regulations.

Emphasis is placed on reasonable structural design, functional usability, and overall design coordination.

Information Presentation Method

Product prices, taxes, and related costs are presented in a clear and transparent manner.

This allows users to easily review and understand them during browsing and decision-making.

Process Explanation

From order placement to fulfillment, each stage provides accessible and traceable information guidance.

Appropriate safety measures are implemented throughout the process.

II. Purchase and Delivery Information (UK Fulfillment Rules)

Logistics and Delivery

Delivery is carried out based on fulfillment rules applicable to the UK market.

Third-party logistics providers such as DHL, FedEx, and UPS are used.

Shipment tracking is available during transportation.

For larger furniture items, structural inspections are conducted prior to dispatch.

Protective packaging is applied to ensure transport safety.

Pricing and Tax Information

Orders are processed under the DDP (Delivered Duty Paid) model.

Displayed product prices already include UK Value Added Tax (VAT at 20%).

Where cross-border imports are involved, applicable import duties are calculated in accordance with UK customs regulations and the product category (HS Code).

These costs are already included in the displayed price.

No additional payments are required from the user.

Cancellation and Returns

In accordance with the UK Consumer Contracts Regulations, users may submit a cancellation or return request within 14 days after receipt of the goods.

III. Customer Support

Response Information

Enquiries are generally processed and responded to within a reasonable timeframe.

Scope of Support

Support includes product information enquiries.

Support includes order status tracking.

Support includes assistance after delivery.

Contact Information

Address: 501 TUBBS CT, BISHOPVILLE, SC 290101762, US

Phone: +1 (917) 817-5241

Email: vente@vibefurn.com

Service Hours: Monday to Friday 9:00–12:30 / 14:00–18:00 (CET)

IV. Data and Payment Security

The processing of personal data complies with GDPR and relevant UK data protection requirements.

Payment and data transmission are secured via TLS encryption.

Transactions are handled by third-party payment platforms that comply with PCI-DSS standards.

Bank card information is not stored.

Cookies are used solely to optimize the browsing experience and ordering process.

V. General Statement

Through structured information presentation and consistent product categorization, this service provides a clear, rule-defined, and easy-to-understand environment for browsing and purchasing home-related products.